Diagnosis
Troubleshooting.
The faults we see most often, and what to check before raising a request. If none of this helps, tell us what you tried — knowing what has been ruled out is genuinely useful.
Camera
Capture problems.
Most camera faults are the device binding or the cable, in that order.
The camera will not open, or the wrong device opens
Measuret resolves the camera through its DirectShow device identity. If the camera has been replaced, moved to a different USB port, or another imaging application has claimed it, the binding may no longer resolve.
Check first that no other application is holding the camera — only one can own it at a time. Then close Measuret, reconnect the camera, and start again. If it still does not open, the camera authorisation may need reissuing for that device.
The live image is upside-down or mirrored
This is an orientation setting on the camera rather than a measurement fault. Use the camera's own property page from Camera → Settings to correct it.
It is worth correcting rather than working around: an operator measuring on a mirrored image will eventually report a left-hand feature as a right-hand one.
The preview is laggy, or freezes
Check the USB connection first — a marginal cable or a shared hub is the usual cause, and both produce exactly this symptom. Try the camera on a different port, directly rather than through a hub.
If the preview stops after the camera was unplugged and reconnected, stop and restart capture to re-establish the connection.
Licence
Licence rejected.
A licence is tied to a product and a machine. Both have to match.
The licence is refused on startup
The usual causes are that the licence was issued for a different machine, has
expired, or was issued for a different Multitek product. The licence lives in
the Binding folder of MT.Service.Packs beside the
executable.
Contact us with the machine and your organisation. Do not email the licence file.
It worked before the machine was rebuilt
Licences are bound to hardware. A rebuild, a motherboard change or a disk replacement can invalidate the binding, and the licence will need reissuing.
Keeping a copy of the MT.Service.Packs folder before a rebuild
saves the pattern workbooks, letterhead and database even when the licence
itself has to be replaced.
Measurement
The numbers look wrong.
Almost always calibration, and almost always for one of four reasons.
Every measurement is out by the same percentage
A consistent proportional error is the signature of a wrong scale factor. Check that the calibration selected matches the objective actually in use, and that the part is sitting at the same height as the artefact you calibrated with. A part on a fixture is imaged at a different magnification than one on the stage.
Horizontal measurements agree but vertical ones do not
Classic anisotropy: X and Y do not scale equally, and only X was calibrated. Measure a known round feature horizontally and vertically in pixels — if the two spans differ, so should your two scale factors.
Two operators get different answers on the same image
Usually a different tool rather than a different click. Point-to-point, horizontal and perpendicular distance answer different questions and give different numbers on a part that is even slightly rotated.
Write the intended convention into the pattern row description so it is recorded rather than remembered. More on this.
Readings vary run to run on the same feature
Look at the edge, not the software. A defocused or poorly lit edge spreads across several pixels and the operator has to guess where within that band the edge is. Backlighting a silhouette gives an edge everybody agrees on; front lighting a shiny machined face does not.
Reports
Report and export.
Reports are written beside the application and opened straight away.
The report will not write
Most often the previous report is still open in Excel and the file is locked. Measuret adds a numbered suffix rather than failing, but closing the earlier report keeps the folder tidy.
Also check that the account running Measuret can write to the folder beside the executable.
The overlay labels look wrong in the report
The report overlay is composed at the source image's resolution and scaled to match what you saw on screen. If labels look too large or too small, check the text size in the Display group and regenerate — the settings dialog stays open so you can adjust and export again without re-measuring.
Rows are missing from the report
If you are using a pattern, rows that were never measured are only printed when Unmeasured pattern rows is switched on in Report Settings. For anything going to a customer or an auditor, leaving it on is usually the right choice.
Exporting a report cleared my measurements
It does not — producing a report never changes or clears anything on the image. If measurements have disappeared, Clear Measurements is the likely cause, and it can be undone.
Not listed
Tell us what you are seeing.
Include the version from Help → About, what you were doing, and the exact wording of any message. A screenshot helps more than a description.